INFINITE SOCKET WARRANTY POLICY

INFINITE SOCKET WARRANTY POLICY

The Infinite Socket warranty protects LIM Certified Providers against any defects in workmanship or manufacturing. Warranty applies when the Infinite Socket is used as intended without unapproved modifications. The warranty can be void if the clinician does not comply with LIM virtual clinical support including but not limited to, first product fittings.

All warranty requests must be approved by a LIM clinical support specialist who has inspected the product. Unapproved modifications, or adjustments made by clinicians who are not LIM Clinically Trained Prosthetists are cause for voiding warranty.

LIM Innovations will repair and/or replace damaged parts under warranty at no cost based on an assessment of the problem.

All replacement sockets, parts, including any reworks, will be covered under a manufacturer’s warranty of 90 days. Any damage to replacement parts will not be covered past 90 days of shipment even if the socket warranty is still in effect.

 

ITEMS COVERED BY HARD GOODS WARRANTY

Items covered by the hard goods warranty will be covered for up to 12 months.

Infinite Socket™ TF

  1. Base Plate
  2. Carbon Fiber Struts
  3. Pin Lock
  4. Hardware

Infinite Socket™ TT -S

  1. Distal Plate
  2. L-Bracket
  3. Interface (including carbon fiber skeleton)
  4. Hardware

 

ITEMS COVERED BY SOFT GOODS WARRANTY

Items covered by the hard goods warranty will be covered for up to 12 months.

Infinite Socket™ TF

  1. Proximal Brim
  2. Tensioner
  3. Strut covers
  4. Ischial Seat
  5. Distal Pad
  6. Seal-In cup
  7. Valve
  8. Lanyard Puck
  9. Lanyard Strap

Infinite Socket™ TT -S

  1. Textile Cover
  2. Cable Housing
  3. Posterior Firmware - Proximal (not including posterior pad)
  4. Posterior Firmware - Distal
  5. BOA Cable
  6. Anterior Guides
  7. Pressure Distribution Strap
  8. Peninsula

 

NOT COVERED UNDER WARRANTY

  1. Damage resulting from improper maintenance or unapproved modifications
  2. Damage resulting from misuse of the product
  3. Suspension swaps past the first 21 days after shipment
  4. Reworks or part swaps due to volume change past the first 21 days after shipment
  5. Reworks due to volume change larger than 5-ply one month after shipping
  6. Reworks due to incorrect measurements, casting or test sockets.
  7. Theft or loss of parts

*Rework fees may apply for anything not covered under warranty see above)

 

Infinite Socket™ TT Warranty Coverage

All current TT sockets will be covered by existing warranties.  Original terms will apply, see below.  We will honor parts order (i.e. cups, etc.) under warranty and for purchase however warranty coverage on those items will not be included past the 90-day manufacturer's warranty. All warranties will not be extended past 1 year of original purchase date

ITEMS COVERED BY SOFT GOODS WARRANTY

Items covered by the hard goods warranty will be covered for up to 12 months.

Infinite Socket™ TT Soft Goods

  1. Textile
  2. Firmware
  3. Bladders and pumps
  4. FIL CUP
  5. Valve
  6. Distal Funnel
  7. BOA Reel and Cable

ITEMS COVERED BY HARD GOODS WARRANTY

Items covered by the hard goods warranty will be covered for up to 12 months.

Infinite Socket™ TT Hard Goods

  1. Base Plate
  2. Carbon Fiber Struts
  3. Pin Locks
  4. Hardware

 

To obtain warranty service, please contact LIM Clinical Support: at 1-844-888-8-LIM or email customerservice@liminnovation.com so we may determine the problem and the most appropriate solution for you.