LIM INFINITE SOCKET WARRANTY POLICY

The Infinite Socket warranty protects LIM Certified Providers against any defects in workmanship or materials during our manufacturing. Warranty applies when the Infinite Socket is used as intended without unapproved modifications. The warranty can be voided if the clinician does not comply with LIM virtual clinical support including but not limited to, first product fittings.

All warranty requests must be approved by LIM. Unapproved modifications or adjustments made by clinicians who are not LIM Clinically Trained Prosthetists are cause for voiding warranty.

In the event that a LIM Provider finds what they believe to be a warranty issue with a socket upon receipt, they must contact LIM Innovations within 30 days of our shipment to file a claim.  

LIM Innovations will repair and/or replace damaged parts under warranty at no cost based on an assessment of the problem.

 Rework fees will apply for anything not covered under warranty.  All replacement sockets, parts, including any reworks, will be covered under a manufacturer’s warranty of 90 days. Any damage to replacement parts will not be covered past 90 days of shipment even if the socket warranty is still in effect.

 

ITEMS COVERED BY HARD GOODS WARRANTY

Items covered by the hard goods warranty will be covered for up to 12 months.

Infinite Socket™ TF

Base Plate

Carbon Fiber Struts

Pin Lock

Hardware

Infinite Socket™ TT -S

Distal Plate

L-Bracket

Interface (including carbon fiber skeleton)

Hardware

 

ITEMS COVERED BY SOFT GOODS WARRANTY

Items covered by the soft goods warranty will be covered for up to 6 months.

Infinite Socket™ TF

Proximal Brim

Tensioner

Strut covers

Ischial Seat

Distal Pad

Seal-In cup

Valve

Lanyard Puck

Lanyard Strap

Infinite Socket™ TT -S

Textile Cover

Cable Housing

Posterior Firmware – Proximal (not including posterior pad)

Posterior Firmware – Distal

BOA Cable

Anterior Guides

Pressure Distribution Strap

Peninsula

NOT COVERED UNDER WARRANTY

Damage resulting from improper maintenance or unapproved modifications

Damage resulting from misuse of the product

Suspension swaps past the first 21 days after shipment

Reworks or part swaps due to volume change past the first 21 days after shipment

Reworks due to volume change larger than 5-ply one month after shipping

Reworks due to incorrect measurements, casting or test sockets.

Theft or loss of parts

 

 

To obtain warranty service, please contact LIM  by emailing customerservice@liminnovation.com so we may determine the problem and the most appropriate solution for you.