INFINITE SOCKET WARRANTY POLICY

LIM INFINITE SOCKET WARRANTY POLICY

The Infinite Socket warranty protects LIM Clinical Providers against any defects in workmanship or materials during our manufacturing. Warranty applies when the Infinite Socket is used as intended without unapproved modifications. The warranty can be voided if the clinician does not comply with LIM's technical support publications, including the measurement form, setup guide, and other selection and service guidelines.

All warranty requests must be approved by LIM. Unapproved modifications or adjustments made by clinicians without prior approval by LIM are cause for voiding the warranty.

In the event that a LIM Provider finds what they believe to be a warranty issue with a socket upon receipt, they must contact LIM Innovations within 30 days of our shipment to file a claim.

LIM Innovations will repair and/or replace damaged parts under warranty at no cost based on an assessment of the problem.

Rework fees will apply for anything not covered under warranty. All replacement sockets, parts, including any reworks, will be covered under a manufacturer’s warranty of 90 days. Any damage to replacement parts will not be covered past 90 days of shipment even if the socket warranty is still in effect.

 

ITEMS COVERED BY HARD GOODS WARRANTY

Items covered by the hard goods warranty will be covered for up to 12 months.

Infinite Socket™ TF

  1. Base Plate
  2. Carbon Fiber Struts
  3. Pin Lock
  4. Hardware

Infinite Socket™ TT-3

  1. Distal Plate
  2. L-Bracket
  3. Interface (including carbon fiber skeleton)
  4. Hardware

 

ITEMS COVERED BY SOFT GOODS WARRANTY

Items covered by the soft goods warranty will be covered for up to 6 months.

Infinite Socket™ TF

  1. Proximal Brim
  2. Tensioner
  3. Strut Covers
  4. Ischial Seat
  5. Distal Pad
  6. Seal-In Cup
  7. Valve
  8. Lanyard Puck
  9. Lanyard Strap

Infinite Socket™ TT-3

  1. Textile Cover
  2. Cable Housing
  3. Posterior Firmware – Proximal (not including posterior pad)
  4. Posterior Firmware – Distal
  5. BOA Cable
  6. Anterior Guides
  7. Pressure Distribution Strap
  8. Peninsula

 

NOT COVERED UNDER WARRANTY

  1. Damage resulting from improper maintenance or unapproved modifications
  2. Damage resulting from misuse of the product
  3. Suspension swaps past the first 21 days after shipment
  4. Reworks or part swaps due to volume change past the first 21 days after shipment
  5. Reworks due to volume change larger than 5-ply one month after shipping
  6. Reworks due to incorrect measurements, casting, or test sockets
  7. Theft or loss of parts

 

WARRANTY SERVICE

To obtain warranty service, please contact LIM Clinical Support at 1-844-888-8-LIM or email customerservice@liminnovations.com so we may determine the problem and the most appropriate solution for you.